QuickMist® SmartTrack™ Frequently Asked Questions

NICORETTE® QuickMist® SmartTrack™ uses Near Field Communication (NFC) technology – this is the same technology as used for contactless payments systems such as Apple Pay® and Google Pay™.

iPhone 7 and later models support NFC. You can check the model name in Settings > General > About in iOS. The companion NICORETTE® Stop Smoking app requires iOS 11 or later. The majority of latest Android devices support NFC already. On Pixel phones, you can check if the feature is enabled in Settings > Connected devices > Connection preferences > NFC.

Download the NICORETTE® Stop Smoking app and set up your profile. Click here to download the iPhone app or click here to download the Android app.

Check that your phone is unlocked and that you’re tapping the back of the product to the correct part of your phone. Hold the top of your iPhone against the back of the SmartTrack™ cannister. For an Android phone, position the back of your phone against the back of the SmartTrack™ cannister. If you have a phone case on, it may be blocking the connection to your phone. For some older phone models, you may need to have the app already open for the tap to register.

Apple Pay® is a trademark of Apple Inc. Google Pay™ is a trademark of Google LLC.

NICORETTE®️ QuickMist®️ SmartTrack™ is compatible with mobile phones that support the use of Near Field Communication (NFC) technology. iPhone 7 and later models support NFC. You can check the model name in Settings > General > About in iOS. The companion NICORETTE® Stop Smoking app require iOS 11 or later. The majority of latest Android devices support NFC already. On Pixel phones, you can check if the feature is enabled in Settings > Connected devices > Connection preferences > NFC.

The app does not require Bluetooth or a Wi-Fi internet connection.

If you accidentally track NICORETTE® Quickmist® SmartTrack™ usage and you’ve not yet confirmed your track, you can press ‘Cancel’ within the pop up that asks you if you want to track usage. If you do accidentally record a use, it is possible to delete a tracked usage. Simply go to the Dashboard, press on the box at the top left corner where it shows the number of NRT uses. Then press on the trash icon next to the tracked usage that you would like to delete.